FAQs
MOST ASKED QUESTIONS FROM OUR CUSTOMERS
PURCHASE
What Payment Method Do You Offer?
We Accept All Major Credit Cards Such As Visa, Mastercard, American Express, As Well As Paypal, Apple Pay And Google Pay.
Can I Change My Order?
Once an order has been automatically started at one of our printing facilities, we cannot make any changes. That said, we usually have up to 12-24 hours to correct mistakes and make adjustments.
So, if you realise a mistake has been made during the checkout process, please let us know immediately.
Do You Offer Custom Size Prints?
We’re happy to help with custom requests. Please get in touch through the contact form and let us know a little bit more about how we can assist, including your location, which print (the URL would be great), your preferred print, and any other information. Alternatively you can email us at support@adamcrins.art with your request.
We will do our best to respond within 24 hours.
SHIPPING
How Long Does It Take For Shipping?
Please allow up to 2 week for your print(s) to be made. Then allow additional time for shipping to you depending on your location.
Shipping times to most major Australia metropolitan cities: 2-5 days. Allow additional time for regional and remote locations.
Please allow more time during peak seasonal periods eg Christmas.
Do You Ship Internationally?
Currently we ship prints within Australia and New Zealand.
World Wide Shipping is available on request.
Please email support@adamcrins.art for shipping details.
Do You Ship To PO Boxes?
Unfortunately we can not ship to PO Boxes. We must ship to physical addresses.
As an alternative, we’d be more than happy to arrange a delivery to your company or work address.
What Happens If I Had an Incorrect Shipping Address?
If you notice your shipping address was incorrect after checkout, please contact us within 24 hours.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
ABOUT PRINTS
How are your prints produced?
Our fine art prints are created using giclée printing techniques on museum-quality, textured matte paper. This method ensures exceptional durability and longevity, allowing you to enjoy your artwork for many years.
What is a giclée print?
"Giclée" is derived from the French word for "sprayed ink." It refers to a sophisticated inkjet printing process that produces high-quality fine art reproductions with remarkable detail and color accuracy.
How long do giclée prints last?
When displayed under optimal conditions, our giclée prints are designed to last between 100 to 200 years. To preserve their vibrancy, it's advisable to avoid placing them in direct sunlight, as this can cause fading over time.
How are your frames constructed?
Our frames are handcrafted by Professional framers using high-quality timber. They feature clean lines and a satin finish, complementing the artwork while ensuring durability and elegance.
What is the typical production time?
Each print is made to order. Unframed prints are produced within 3-5 days, while framed prints and canvas pieces require 7-10 business days to complete.
Are your materials sustainably sourced?
Yes, we collaborate with printers who use paper from sustainably managed forests, ensuring our materials are responsibly sourced.
RETURNS
My Print Arrived Damaged/Incorrect. What Do I Do?
While we hope this never happens, we know that it may. If the product has been damaged in shipping, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We’ll gladly send a replacement at no cost to you.
Please send us photo verification (Close-up AND full view) of the damaged/incorrect prints to support@adamcrins.art
I've Changed My Mind, Can I Get A Refund?
Our prints are custom-made to order, so we do not accept returns or offer a refund for a change of mind.
If the product is damaged in the mail, please send us photo verification of the damaged goods to support@adamcrins.art , then we’ll gladly send a replacement at no cost to you.